Privacy Policy

1. Information We Collect

We collect information you voluntarily provide, including:

• Name, company name, email address, and phone number submitted via quote request forms
• Project details, artwork files, and specifications sent by email or through our site
• Communications you initiate with us by phone, email, or in person

We also collect limited technical data automatically when you visit our site:

• Browser type and version, operating system, and device type
• Pages visited, time on site, and referring URL
• IP address (anonymized where possible)

2. How We Use Your Information

We use the information we collect solely to:

• Respond to quote requests and communicate about your project
• Process and fulfill your decoration orders
• Send order-related updates, proofs, and invoices
• Improve our website and services based on aggregate usage patterns
• Comply with legal obligations

We do not use your information for unsolicited marketing without your consent. If you opt in to email updates, you may unsubscribe at any time by replying "unsubscribe" to any email.

3. Cookies & Tracking

Our website may use cookies or similar technologies to improve your browsing experience and collect anonymous usage data. These cookies do not contain personally identifiable information.

You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to request a quote or contact us, though some site features may not function as intended.

We do not use third-party advertising cookies or retargeting pixels.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: Trusted vendors who assist with order fulfillment, shipping, or payment processing, bound by confidentiality agreements
• Legal compliance: When required by law, subpoena, or other legal process
• Business transfer: In the event of a merger or acquisition, your information may transfer to the successor entity

5. Data Retention

We retain your contact and order information for as long as necessary to fulfill orders, maintain business records, and comply with legal obligations — typically up to 7 years for financial records. Artwork files are retained for 12 months after your last order to facilitate reprints, then deleted unless you request otherwise.

You may request deletion of your personal data at any time by contacting us. We will honor such requests to the extent permitted by law.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. These include secure email practices, limited internal access, and encrypted file storage for artwork assets.

No method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security and encourage you to use secure channels when sharing sensitive files.

7. Third-Party Links

Our website may contain links to third-party sites (such as our social media profiles on Instagram, Facebook, and LinkedIn). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are directed exclusively at businesses and professional clients. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a minor has submitted information to us, contact us immediately and we will delete it.

9. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of any marketing communications

To exercise any of these rights, contact us at the address below. We will respond within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted at platinumdezign.com/privacy with the updated date at the top. Continued use of our website or services after an update constitutes acceptance of the revised Policy.

11. Contact

Questions, requests, or concerns regarding this Privacy Policy: