These Terms of Service govern all orders placed with and services rendered by Pt Dezign Co. ("Company," "we," "us," or "our"), located at 1311 Commerce Lane, STE 3, Jupiter, FL 33458. By placing an order or engaging our decoration services, you ("Client") agree to these terms in full. If you do not agree, do not place an order.
Pt Dezign Co. provides B2B custom drinkware decoration services exclusively, including:
We do not manufacture drinkware. Clients may supply their own blanks or source blanks through us at our discretion. We reserve the right to decline any project without cause.
Minimum order quantities (MOQ) vary by decoration method and product type. Current minimums are:
MOQs are subject to change. Final minimums will be confirmed in your written quote. Orders below minimums may be accepted at a higher per-unit rate at our sole discretion.
All quotes are valid for 30 days from the date issued and are subject to change based on material costs, run size, or artwork complexity. Quotes are not binding until confirmed in writing by both parties.
A digital proof (mockup) will be provided before production begins. Production does not start until Client provides written approval of the proof. By approving a proof, Client accepts full responsibility for spelling, design accuracy, color representation, and placement. We are not liable for errors in approved proofs.
Artwork must be supplied in vector format (AI, PDF, EPS, or SVG) at final size, or high-resolution raster (300 DPI minimum PNG or TIFF). We offer basic artwork prep at no charge; significant artwork reconstruction is billed at $75/hr with prior approval.
Standard production time is 7–14 business days from proof approval and deposit receipt. Rush production (3–5 business days) is available for an additional fee, subject to capacity, and must be requested before order confirmation.
Timelines are estimates and not guarantees. We are not liable for delays caused by shipping carriers, supplier shortages, equipment maintenance, or force majeure events. Expedite fees are non-refundable even if a rush deadline is missed due to circumstances outside our control.
All orders require a 50% non-refundable deposit before production begins. The remaining balance is due upon completion, prior to shipment or pickup. We accept ACH transfer, check, or major credit cards. Credit card payments may incur a 3% processing fee.
Clients who supply their own blanks do so at their own risk. We require an overage of at least 5% (minimum 3 pieces) per run to account for setup and any decoration defects. We are not liable for defects, damage, or loss beyond the agreed overage allowance when decorating client-supplied goods.
All client-supplied blanks must be clean, undamaged, and appropriate for the requested decoration method. We reserve the right to refuse blanks we deem unsuitable without penalty.
Client warrants that they own or hold valid licenses to all artwork, logos, trademarks, and designs submitted for decoration. Client indemnifies and holds Pt Dezign Co. harmless from any claim arising from unauthorized use of third-party intellectual property.
Artwork and design files created by Pt Dezign Co. on behalf of a Client remain the property of Pt Dezign Co. until full payment is received, at which point ownership transfers to the Client for the specific use case agreed upon. General design assets and templates remain the exclusive property of Pt Dezign Co.
We may use finished product images for our portfolio, social media, and marketing materials unless Client requests otherwise in writing prior to production.
Orders cancelled after proof approval forfeit the 50% deposit. Orders cancelled after production begins are billed for work completed to date, up to the full order amount.
Custom decorated goods are non-returnable except in cases of our verified production error. Claims for defective decoration must be submitted in writing within 7 business days of delivery, with photographic evidence. Approved claims will be remediated at our discretion by reprint, credit, or partial refund — not all three.
We do not accept returns based on color variation between digital proofs and physical output, as screen-to-print color matching is inherently approximate.
Shipments are made via standard carriers (UPS, FedEx, USPS). Risk of loss passes to Client upon carrier pickup. We are not liable for carrier delays, damage in transit, or lost packages. Clients are encouraged to purchase shipping insurance for large or high-value orders.
Local pickup is available at our Jupiter, FL facility by appointment. Unclaimed orders held for more than 30 days after completion may be subject to storage fees or disposal at our discretion.
To the maximum extent permitted by applicable law, Pt Dezign Co.'s total liability for any claim arising under these Terms shall not exceed the amount paid by Client for the specific order giving rise to the claim.
We are not liable for any indirect, incidental, consequential, or punitive damages, including lost profits, lost business opportunities, or reputational harm, even if advised of the possibility of such damages.
These Terms are governed by the laws of the State of Florida without regard to conflict-of-law principles. Any dispute not resolved by good-faith negotiation shall be submitted to binding arbitration in Palm Beach County, Florida, under the rules of the American Arbitration Association. The prevailing party shall be entitled to reasonable attorney's fees.
We reserve the right to update these Terms at any time. The most current version will always be posted at platinumdezign.com/terms. Continued engagement with our services after an update constitutes acceptance of the revised Terms.
Questions about these Terms should be directed to:
Pt Dezign Co.
1311 Commerce Lane, STE 3
Jupiter, FL 33458
(561) 348-3288
[email protected]
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